Planned PayPoint maintenance – Monday 7th July 2025
We'd like to let you know about some upcoming planned maintenance work for PayPoint services due to take place on Monday 7th July 2025, between 00:00am and 5:00am.
During this time, online payments, payments via our IVR (Interactive Voice Response) service, and over the counter payments will be unavailable. To accommodate this work, Insite will also be moving the automatic top-up schedule to run after 5:15am instead of it's usual time of 3am.
To avoid disruption to your energy supply, we recommend pay-as-you-go residents utilise their emergency credit or make any top-ups either before midnight or after 5am on Monday 7th July 2025.
We apologise for any inconvenience this may cause and appreciate your understanding while this essential work is completed.
Thanks,
Team Insite