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Rosecrest - Genesis

HEATING & HOT WATER SUPPLIER
Tel: 033 3000 3000
METERING & BILLING AGENT
Tel: 0203 808 7728

Make a Payment

We have a number of ways for you to top up your account online, all managed through our secure payment portal - Flexipay.

About Your Development

The heating and hot water for your home is supplied by a district heat network, which is owned and managed by your Heat Provider.

Insite Energy manages the metering and billing on behalf of your Heat Provider, so only the charges and payments for your heating and hot water are handled by us.

Your heating and hot water supplier is Notting Hill Genesis

To contact your Heating and Hot Water supplier, please call 033 3000 3000.

How are you charged for your heating and hot water?

Find out more about your charges for heating and hot water below.

Who supplies your heating and hot water?

Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:

About your meter

The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.

Below are the meter types used in your development.

Credit Billing

If you have been signed up for credit billing by your heat provider, you will have a heat meter in your home which looks something like the example opposite. Your heat meter will be found either inside or alongside your Heat Interface Unit (HIU), which is normally found in the utility cupboard in your home. You should receive a paper bill in the first week of each month, after you have been in your home for more than one whole month. If you’d prefer to receive your bill via email, please get in touch to let us know. You will then receive your bill in PDF format via email each month.

Download Brochure

Your welcome brochure has useful information about how we bill your home





Coming Soon

Get in touch

Call: 0203 808 7728

Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm

Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.

Insite Energy is registered by the FCA for anti-money laundering, not regulated.
Only banks, building societies, financial services and insurance/re-insurance companies are regulated.