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How does 'my insite' work?

Our new customer portal will allow you greater visibility of your energy account with Insite Energy.

We have recently developed a new customer portal, acting on the feedback of our customers. The app has been developed to support customers with managing their accounts and simplifying the services we provide. 

Whether you're a credit billed or pay-as-you-go (PAYG) customer, you can now make online payments, view your latest balance, payment history, and statements using my insite.

Click below to log-in or register. 


Set-up my insite
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'my insite' features for credit billed customers

  • View your current account balance
  • Make online payments
  • Set-up a variable or payment plan Direct Debit
  • View your payment history
  • View your monthly bills
  • View your annual statements
  • View & manage your contact details
  • Submit manual meter readings
  • Get in touch


How to guide: my insite for credit billed customers

'my insite' features for PAYG customers

  • View your current account balance & debt balance
  • Manage all utilities through one log-in
  • Make online payments
  • Set-up a balance-based or date-based automatic top-up
  • View your payment history
  • View your annual statements
  • Store & manage payment cards
  • View & manage your contact details
  • Get in touch


How to guide: my insite for PAYG customers

How to register your 'my insite' account?

  1. Head to my.insite-energy.co.uk and click 'Register here'.                                                                                            
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  1. Confirm you understand that only one user will be able to access my insite for your property.
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  1. Enter your name, email address, account number, and postcode. You can also enter your phone number.
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  1. Create a secure password.                                                                                                                                      
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  1. Please enter the 6-digit verification code sent to the email address you are registering your account with.
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  1. Once you have verified your identity, your account will be set up and ready to go.                                                                    
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More help and assistance with 'my insite'

How to guide: 'my insite' for credit billed customers

How to guide: 'my insite' for PAYG customers

'my insite' FAQs

Contact customer services

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Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.