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Heat network services that put you and your residents first

Join over 80 heat network operators who get the highest-ranking service in the industry.

Rated "Excellent" on Trustpilot and two time 'gold' award winners, Insite provides support throughout the life of your heat network. We manage metering, billing and maintenance solutions for more than 30,000 residential meter points in the UK, and return £9.2m client funds annually.

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Accurate metering & billing was just the beginning

Insite Energy was established to create a choice for heat network operators of metering & billing solutions for their heat networks. Since 2009, we have invested heavily in people, IT, process engineering, and customer service capabilities. We are now one of the leading metering & billing providers for heat networks in the UK.

Working with developers, housing associations, local authorities, managing agents, contractors, and build-to-rent operators, we have grown our service offering, providing everything from installations through to maintenance.

Setting a new standard for the heat network industry

Award-winning customer services with an "Excellent" rating on Trustpilot

Accurate and reliable metering that recovers the costs of your heat network

Compliance with heat network regulations & best practice compliance

Maintenance that reduces heat losses without compromising on reliable supply

Optimise your heating today!

We aim to respond to all enquiries within 24h.

For any residential enquiries, please email

0207 036 9117

Our opening hours are 9am-5:30pm

For any residential enquiries, your scheme-specific phone number can be found on the 'My development' page.

Latest news

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South London heat network first to receive comprehensive maintenance from Insite

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The Energy Bill Discount Scheme (EBDS): details & next steps

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Creating an award-winning customer services team - in conversation with Insite's Head of Customer Services

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All the latest insights and updates on the heat network industry from Insite Energy

Accreditations & Partners

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.