SET UP

Your online energy account

‘my insite’ was built around what residents told us they wanted most: simplicity, clarity, and control.

Whether you’re a credit-billed or pay-as-you-go (PAYG) resident, our customer portal makes it easy to make online payments, view your latest balance, payment history, statements and more.

It’s easy to navigate, and available 24/7 on any internet-connected device. Log in or register below to get started.

Log into 'my insite'

'my insite' features for PAYG residents

  • View your current account balance & debt balance
  • Manage all utilities through one log-in
  • Make online top-ups
  • Set-up a balance-based or date-based automatic top-ups
  • View your payment history
  • View your annual account statements
  • Store & manage payment cards
  • Easy access to get in touch
Download the ‘my insite’ PAYG how-to guide

'my insite' features for credit billed residents

  • View your current account balance
  • Make online payments
  • Set-up a variable or payment plan Direct Debit
  • View your payment history
  • View your monthly bills
  • View your annual account statements
  • Submit manual meter readings
  • Easy access to get in touch
Download the 'my insite’ credit billing how-to guide
Two people seated on a sofa using a tablet, with one holding a patterned gift bag. Cushions and a laptop-style tablet are visible in a living room setting.

FAQs on 'my insite'
Smartphone held in one hand displaying the 'my insite' web-app with account options and icons visible on the screen.

Log into 'my insite'
Person seated on a sofa reading an Insite Energy bill, with a coffee table, mug, phone, and vase of flowers visible in the room.

Understanding your energy & charges