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Metering & billing

Fair for residents,
full cost recovery for you

Award-winning support, clear tariffs, fewer complaints. Insite’s Metering & billing keeps heat networks simple for you and your residents.

Person seated indoors reading an Insite Energy utility bill while holding a mug, with the document held in the other hand.

Precise metering & billing, tailored to you.

We know billing can make or break resident trust. That’s why our solutions are built for clarity, accuracy and flexibility, with service levels that make life easier for everyone.

Billing made to measure

Billing, whether credit or prepay, is tailored to your development and residents: clear, compliant, and future-proofed.

No pennies left behind

Every unit of energy is tracked and billed with precision, helping to keep charges fair and operating costs fully recovered.

Dedicated support, always

Your Account Manager is here to help, and 24/7 access to VANTAGE gives you clear billing oversight of your heat networks.

‘Excellent’ rated resident services

Optimal opening hours and multiple contact channels mean resident support when they need it, plus 24/7 self-service through ‘my insite’.

Trusted by the UK's leading companies
Berkeley Group logo
Clarion Housing Group logo
The Guinness Partnership logo
Higgins Homes logo
Hill logo
Network Homes logo
Notting Hill Genesis logo
Octavia logo
St Edward logo
Telford Homes logo
Berkeley Group logo
Clarion Housing Group logo
The Guinness Partnership logo
Higgins Homes logo
Hill logo
Network Homes logo
Notting Hill Genesis logo
Octavia logo
St Edward logo
Telford Homes logo

Built for you.
Trusted by residents.

Tailored to your development

We recommend billing solutions that fit your and your residents’ needs, supporting credit and PAYG systems like KURVE, Guru Hub II, Secure Liberty Connect, and LoRaWAN.

Your go-to from day one

Our Account Managers guide you from onboarding to ongoing support, helping resolve queries and manage arrears with confidence.

Here for your residents

Personalised support and 24/7 access to our resident portal make account and payment management easy and keep residents happy.

Fair tariffs, clear value

Markets change, which is why we offer tariff reviews every 6–12 months to keep charges fair and help you recover costs, using a process refined over 15 years.
Computer‑generated image of the Greenside Views residential development, showing a mid‑rise apartment building with balconies, varied brick and light‑coloured façades, and a planted tree in the foreground, set against an abstract graphic background.
Case study - Greenside Views
The savings are genuinely impressive. There is no trade off with taking the more affordable option as one might normally expect. Not having to fit hard-wired in-home displays is a huge advantage and we’re getting a great level of energy data.
Arjun Shah
Lotus Trident
YOUR TRUSTED PARTNER

Trusted by many,
delivering real results

Join over 90 leading housing providers and property managers who trust Insite Energy for support throughout the lifecycle of their heat networks. Whether you need a one-off fix or a full end-to-end service, we work behind the scenes to keep costs on track and residents happy.

Excellent

Our award-winning customer service is consistently rated ‘Excellent’ on Trustpilot.

94%

Our engineers resolve 94% of heat network issues on the first visit, saving time and reducing disruption.

40,000

We support over 38,000 homes across the UK with reliable, day-to-day heat network services.

Ask about our Metering & Billing services

If you’ve got any questions about how our services can help you manage your heat network, please fill in the below form. We aim to reply within 3 working days.

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