Policies for businesses

When you interact with our services, whether as a resident, client, or visitor, we collect and use certain details to provide a smooth experience and meet legal obligations. This document explains what data we handle, why we need it, and how we keep it secure.

When a resident moves into a property connected to your heat network, their metering & billing account needs to be updated. This process is called a change of residency (COR), previously referred to as change of tenancy or COT.

At Insite Energy, we always aim to do our best and take our client’s experience seriously, but unfortunately there may be times when things go wrong. When this happens, please let us know so we can put it right and continually improve our services to you.

From our own operations to every link in our supply chain, we’re committed to acting ethically and responsibly. This commitment aligns with the Modern Slavery Act 2015 and underpins how we do business.

By accessing and browsing our site, you agree to follow the terms outlined here. These rules are designed to protect both you and us, ensuring the content and services we provide are used fairly and legally. Please read them carefully before continuing to use the site.