who we are

Here to keep energy simpler

We know heat networks can feel complicated. Between bills, usage questions, and getting quick support, it’s easy to get overwhelmed. That’s why Insite Energy is here, to work with your housing provider or property manager and keep your energy clearer, easier to manage, and fairer for you.

OUR JOURNEY

Built to support you, not just your network

Since 2009, we’ve been helping housing providers and property managers bring clear metering & billing solutions to heat networks across the UK. We know it’s not just about the technology; it’s about making your day-to-day life easier. Our mission is to empower communities for a greener future by providing innovative, sustainable heat network solutions while fostering trust through exceptional service.

Everything step we take, from launching new tools to improving existing ones, is designed to make managing your energy simpler and more transparent.

Expert support,
resident-focused solutions.

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Community

Our strength lies in our people and the connections we build, fostering a culture of belonging, collaboration, respect, and diversity.
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Innovation

We champion creativity and continuous improvement to deliver efficient, accurate, and sustainable solutions for our community.
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Excellence

By always improving, we are committed to delivering exceptional service and upholding the highest standards in every interaction.
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Sustainability

We embrace eco-friendly practices and efficient processes to ensure long-term success for our business, people, and the planet.
Recognised for putting you first
Heating & Ventilation News Awards 2025 - Collaboration of the Year shortlist
News on the Block Property Management Awards 2025 - Professional Services Provider of the Year finalist
PFM Awards 2024 - Partnerships in Expert Services winners
Housing Digital 2023 - Most Innovative Supplier finalist
The Institute of Customer Service 2023 - Customer Commitment Award B2B finalist
UK Customer Experience Awards 2023 - Best Customer Experience B2B finalist
The Decentralised Energy Awards 2023 - Rising Star shortlist and Digital Innovation shortlist
UK Customer Experience Awards 2021 - Customer Experience for SMEs gold winner and Contact Centre - Small gold winner.
Contact Centre Management Association (CCMA) company member
CCMA Accredited Contact Centre
CHAS Elite accreditation
Cyber Essentials Certified
Gas Safe registered
Security Metrics - PCI DSS validated
We are a Living Wage Employer
We're on Trustpilot
DNV - Information Security Management System - ISO/IEC 27001
DNV - Quality System Certification - ISO 9001
SFG20 members
The Institute of Customer Service - Service with Respect - Back Our Essential Workers
Heating & Ventilation News Awards 2025 - Collaboration of the Year shortlist
News on the Block Property Management Awards 2025 - Professional Services Provider of the Year finalist
PFM Awards 2024 - Partnerships in Expert Services winners
Housing Digital 2023 - Most Innovative Supplier finalist
The Institute of Customer Service 2023 - Customer Commitment Award B2B finalist
UK Customer Experience Awards 2023 - Best Customer Experience B2B finalist
The Decentralised Energy Awards 2023 - Rising Star shortlist and Digital Innovation shortlist
UK Customer Experience Awards 2021 - Customer Experience for SMEs gold winner and Contact Centre - Small gold winner.
Contact Centre Management Association (CCMA) company member
CCMA Accredited Contact Centre
CHAS Elite accreditation
Cyber Essentials Certified
Gas Safe registered
Security Metrics - PCI DSS validated
We are a Living Wage Employer
We're on Trustpilot
DNV - Information Security Management System - ISO/IEC 27001
DNV - Quality System Certification - ISO 9001
SFG20 members
The Institute of Customer Service - Service with Respect - Back Our Essential Workers
YOUR TRUSTED PARTNER

Trusted by many, delivering real results

Over 40,000 homes across the UK rely on Insite Energy for accurate charges, clear tariffs, and helpful support. We work behind the scenes with your housing provider or property manager to keep your energy costs fair and your questions answered.

Excellent

Our award-winning customer service is consistently rated ‘Excellent’ on Trustpilot.

24/7

Access your energy account anytime, anywhere with our online portals.

40,000

We support over 40,000 homes across the UK with reliable, day-to-day heat network services.

What your neighbours are saying

CAREERS

Join the team powering better heat networks

Behind Insite Energy’s success is a team of experts who committed to simplifying heat networks. At Insite Energy, you won’t just be filling a role, you’ll be part of a mission to simplify heat networks for housing providers and residents alike. Whether you’re an engineer, a customer service pro, or a specialist in compliance or tech, there’s room for you to grow with us. We offer real responsibility, proper support, and a friendly, flexible work environment.