Welcome to Insite Energy

"I contacted Insite Energy for the 1st time by phone and your IVR informed me that this was a busy time and you were experiencing a high number of calls. Upon hearing this announcement I half expected to be greeted in a rushed manner, however, I was greeted by a well mannered lady named Ayshah, an amazing Customer Service Advisor who sounded like she really wanted to be of service. I found her to be professional and polite throughout the call and most of all she kept me informed of what she was doing and what to expect next. When her computer was running slow she apologised for the delay. Ayshah also took the time to explain to me the contents of a letter that would have been sent to the void property in question with regards to the Heat Charges and the rate changes. On top of that she arranged for a copy of this letter to be sent to our office email inbox." 

"Proactive as called me back on request. Answered my query is straightforward fashion followed up by an email enclosing a link rather than leaving me to find it on Google. Very pleasant lady, Jenell, dealt with us speedily and very politely. A pleasure to deal with her. Bravo."

John S., Resident

"We're always looking at ways to inprove services and value for money for our residents. Having worked closely for some time with Insite on metering and billing for many of our developments, we have co-developed the additional roles that Insite brings as ESCo Manager in order to enhance the customer experience and promote the delivery of a holistic, high quality heat network service."

Anthony Atkinson, Estates and Customer Service Director at Telford Homes

"Thank you for resolving my heating issue as quickly as you could. I really appreciated your fast response, empathy over the phone considering the extreme weather conditions, and your pragmatism in resolving for me."

Hari T., Resident

"The engineer, James, came for a routine maintenance visit today. He was polite, efficient and took the trouble to explain to me what he was doing and how the heating system worked. All in all he was a credit to Insite and I would be more than happy to have him as the engineer for site. Thank you."

Alun T., Resident

“CIP has been a unique partnership, connecting the best of public and private sector expertise, with each party bringing their own values to the table. When it came to selecting a metering solution, KURVE made the decision extremely easy."

Iain Liversage, Technical Manager at Hill

"Jawaad (Billing analyst) for the development we manage is super efficient and very helpful! They always respond to any queries I have promptly and are always happy to help. We have a great working relationship and they are always very friendly and provide information quickly. "

Taylor M., Client