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Here to help

From telling us you're moving out to submitting a manual meter read, please select the relevant webform below.

To call us, please search for your postcode or development name in our 'Your home' section to find your dedicated customer service team number.

To email us, please email customerservice@insite-energy.co.uk

If you wish to speak with us over webchat, click on the icons below in the grey bar. This bar will appear when an agent is available to speak with you.

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General queries

If you need to raise a query, tell us you’re moving, submit a meter read, or set up a Direct Debit, please select from the options provided below. We will always aim to get back in touch with you within 24 hours of receiving your enquiry.

To call us, please search for your development in our 'Your home' section to find your dedicated customer service team number.

If you wish to speak with us over webchat, click on the icons in the grey bar below. This bar will appear when an agent is available to talk with you.

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When is the best time to get in touch?

You can see our busiest contact times below. Based on these, we recommend calling us on Fridays, Saturdays or in the evening on weekdays.

Insite Energy is registered by the FCA for anti-money laundering.