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General queries

If you need to raise a query, please fill in the form below. We aim to get back in touch with you within 7 working days of receiving your enquiry.

To call us, please search for your building name or postcode on our 'Your home' page to find your dedicated customer service team number.

To email us, please email help@insite-energy.co.uk

If you wish to speak with us over LiveChat, click on the orange box in the bottom right-hand corner of your screen to start a conversation with a member of out team.

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Contact form

Please enter your 8-digit account number (for credit billed customers) or 19-digit payment number (for PAYG customers) if you have one.


*Mandatory field. We need this information so our team can better help you; please find our privacy notice here.

Insite Energy is registered by the FCA for anti-money laundering.