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Contact Us

If you need to; raise a query, tell us you’re moving, submit a meter read, or set-up a Direct Debit, please select from the options provided below. We will always aim to get back in touch with you within 24 hours of receiving your enquiry.

To call us, please search for your development in our 'Your Homesection to find your dedicated customer service team number.

If you wish to speak with us over web-chat, click on the icons below in the grey bar. This bar will appear when an agent is available to speak with you.


For credit customers this will be your 8-digit account number found at the top of your bill. For pay-as-you-go customers, this will be your 19-digit FlexiPay number

Insite Energy is registered by the FCA for anti-money laundering, not regulated.
Only banks, building societies, financial services and insurance/re-insurance companies are regulated.