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Contact Us Contact Us

Contact us

If you need to raise a query, please fill in the form below. We aim to get back in touch with you within 24 hours of receiving your enquiry.

To call us, please search for your building name or postcode on our 'Your home' page to find your dedicated customer service team number.

To email us, please email

If you wish to speak with us over webchat, click on the icons below in the grey bar. This bar will appear when an agent is available to speak with you.

For credit customers this will be your 8-digit account number found at the top of your bill. For pay-as-you-go customers, this will be your 19-digit payment number found in your welcome email or as shown in 'my insite'.

*Mandatory field. We need this information so our team can better help you; please find our privacy notice here.

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.