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Contact us

If you need to raise a query, tell us you’re moving or submit a meter read, please select from the options provided below. We aim to get back in touch with you within 24 hours of receiving your enquiry.

To call us, please search for your development in our 'My development' section to find your dedicated customer service team number.

To email us, please email

If you wish to speak with us over webchat, click on the icons below in the grey bar. This bar will appear when an agent is available to speak with you.

For credit customers this will be your 8-digit account number found at the top of your bill. For pay-as-you-go customers, this will be your 19-digit FlexiPay number
Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.