Insite’s blog posts cover all things heat networks, including the latest regulations, how to manage them as a client, and how to live on them as a resident. Our insights are packed with information, advice and tips to help you navigate district heating.
16th May 2025
Our Head of Customer Service addresses heat network concerns amid evolving regulations. Explore the current standards, anticipated Ofgem's changes from 2025, and how we advocate for our residents in industry consultations.
20th December 2024
An exploration of the key differences between heat network tariffs and gas and electricity tariffs. We explore why direct comparisons can be challenging, how factors like fuel type and network age affect pricing, and how tools like the Heat Trust calculator can help customers better understand their heating costs.
9th December 2024
We’re taking our commitment to customer service excellence to new heights with our new Contact Centre Management Association (CCMA) membership. Through this partnership, we’re embracing best practices and insights from industry leaders to ensure our customers receive the attentive service they deserve.
21st March 2024
Stay informed about upcoming tariff adjustments as the Energy Bills Discount Scheme concludes.
13th March 2024
Insite Energy takes over the metering and billing of nearly 3,000 London housing association homes without any costly retrofitting required.
9th November 2023
Innovation at the forefront has led to success at the UK CXA. Discover how KURVE and VANTAGE have revolutionised customer satisfaction and network efficiency.
19th September 2023
Journey through a transformative decade, as we disrupted norms, embraced regulation, and pave the way for a sustainable, customer-centric heat network future.
11th April 2023
The latest Government support scheme, EBDS, requires heat provides to pass-through any discounts to their residents.
6th April 2023
Selecting Insite Energy for both plant room and domestic heat network assets, this South London development benefits from improved reliability and reduced emergency call-out costs.
16th March 2023
In this interview, we explore how Insite's Head of Customer Services has helped us to consistently hold the highest Trustpilot rating in the UK’s heat network metering & billing market.
