Let us know you are moving out

If you are moving out of a property billed by us, please fill in the below form so we can close your account.

If you require urgent help or have no supply, please call our customer service team by finding your dedicated scheme-number on the 'Your home' page.

Please note that all change of tenancies can take 5-21 working days to process. This is in line with the regulated market delivery timescales. All personal information will also be handled in line with our privacy notice and GDPR.

Moving out

in kWh.

If your meter reading is displayed in megawatt-hour (MWh), please times this by 1000 to convert it into kWh (e.g., 0.123MWh = 123kWh).

If you're a leaseholder, this is the date of sale. If you're the tenant, this is the tenancy end date.

I have read and agree to the Privacy Notice. My contact details will only be used for the purpose of contacting me relating to the service requested and will not be used for any other purpose.*

*Mandatory field. We need this information so our team can better help you; please find our privacy notice here.