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Ardenhurst House

HEATING & HOT WATER SUPPLIER
Tel: 01892 501480
METERING & BILLING AGENT
Tel: 0345 450 9570

Make a Payment

We have a number of ways for you to top up your account online, all managed through our secure payment portal - Flexipay.

About Your Development

The heating and hot water for your home is supplied by a district heat network, which is owned and managed by your Heat Provider.

Insite Energy manages the metering and billing on behalf of your Heat Provider, so only the charges and payments for your heating and hot water are handled by us.

Your heating and hot water supplier is Town & Country Housing Group

To contact your Heating and Hot Water supplier, please call 01892 501480 or visit their website 

How are you charged for your heating and hot water?

Find out more about your charges for heating and hot water below.

Who supplies your heating and hot water?

Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:

About your meter

The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.

Below are the meter types used in your development.

Guru Hub

Your heating and hot water use is measured using Guru Hub, a smart energy meter. This ensures you are only charged for what you use along with a daily standing charge. This is a popular metering and billing solution that is linked to our PayPoint payment system. Your Guru Hub allows you to easily monitor your heating and hot water use, as well as the payments that you make. Your smart meter sends your meter readings to us automatically, so you don't need to take them manually. The Guru Hub is connected to Insite Energy’s payment system via the internet, so we will always know how much credit you’ve purchased.

Download Brochure

Your welcome brochure has useful information about how we bill your home





Get in touch

Call 0345 450 9570

Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm

Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.

Insite Energy is registered by the FCA for anti-money laundering, not regulated.
Only banks, building societies, financial services and insurance/re-insurance companies are regulated.