Development information
Please download the below brochure for more information specific to your development.
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Using our customer portal, 'my insite', you can make an online, one-off payment towards your bill, or set up a variable or payment plan Direct Debit.
For details on how to pay using a different payment method, please refer to our ‘Ways to pay your bill’ page.
Please download the below brochure for more information specific to your development.
Call: 0120 031 6075
Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm
Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.
The heating and hot water for your home is supplied by a district heat network, which is owned by Y Construction Limited and managed by Insite Energy Limited.
In addition to looking after your metering and billing for heat and hot water, we also manage the maintenance of the heat network that serves W Residence. This includes the heating assets in your home, as well as the heat network infrastructure itself.
Should you come across an issue with any of the above, you can contact us for assistance via the phone number listed above, where our Customer Service team will be happy to help. Should you have an emergency query, outside of the core hours stated above, your call will be automatically diverted to the relevant contractor.
For queries relating to your electricity and water supply, please contact your relevant suppliers.
Please note - If you do not make regular payments, and keep your account balance up to date, your heat provider, Y Construction Limited, have requested that your service is amended from monthly credit billing, to prepayment. This means that you would need to top-up your account in advance to receive continuous supply of heat and hot water. Any unpaid debt accrued on your credit billed account, will be applied as a separate debt balance, and will be recoverable at 50% of your top-ups.
Any change in service, whether requested by you or your heat provider, will incur a change of service charge, of £35.00, which will automatically be applied to your account.
Find out more about your charges for heating and hot water below.
Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:
The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.
Below are the meter types used in your development.
Your heat provider has chosen credit billing for your home, to be managed by Insite Energy. Insite Energy collects actual meter readings from your heat meter remotely every month. This is done via an Automatic Meter Reading (AMR) system. Your heat meter can be found either inside or near your HIU, which is located in your utility cupboard.
You should receive an electronic PDF bill in the first week of each month, after you have been in your home for more than one whole month. If you’d prefer to receive your bill via post, please get in touch to let us know. Your bill will detail your energy consumption and the daily standing charge, which is a fixed charge per day. If at any time we are unable to obtain actual meter readings, you will be sent a bill based on estimated readings, if instructed by your heat provider. If you would like your bill to be reissued, based on your actual consumption, you can provide a read via our ‘Submit a meter read’ form.
If we are looking after more than one utility, you will receive one bill detailing your charges for all of these utilities collectively.
To find out more information about understanding your KURVE credit bill, please click here.
