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Benwell House

HEATING & HOT WATER SUPPLIER
Tel: 0178 444 4221
METERING & BILLING AGENT
Tel: 0120 031 6000

Make a Payment

We have a number of ways for you to top up your account online, all managed through our secure payment portal - Flexipay.

About Your Development

The heating and hot water for your home is supplied by a district heat network, which is owned and managed by your Heat Provider, Knowle Green Estates Limited.

Insite Energy manages the metering and billing on behalf of your Heat Provider, so only the charges and payments for your heating and hot water are handled by us.

Should you have any maintenance queries regarding your heating and hot water, you can contact your Residential Estates & Facilities Manager on 0178 444 4221 or via the website.

How are you charged for your heating and hot water?

Find out more about your charges for heating and hot water below.

Who supplies your heating and hot water?

Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:

About your meter

The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.

Below are the meter types used in your development.

KURVE Smart Prepayment Web-App

To give you full control of your energy account, KURVE has been selected as the prepayment method for your development.

This easy-to-use web-app gives you full access to your energy account and hourly consumption data, allowing you to monitor your energy usage on a real-time basis. KURVE communicates with the Kamstrup heat meter in your home, collecting your meter reads remotely and automatically, so you don’t need to take them manually.

KURVE also has a built-in PayPoint platform allowing you to make quick online card payments, which are applied to your account balance within one hour.

As KURVE has been designed as a web-app this means you can access your account on any internet-connected device whenever and wherever you are.


Download Brochure

Your welcome brochure has useful information about how we bill your home





Get in touch

Call: 0120 031 6000

Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm

Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.

Insite Energy is registered by the FCA for anti-money laundering, not regulated.
Only banks, building societies, financial services and insurance/re-insurance companies are regulated.