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St James' Quay

Tel: 0122 386 6980
Tel: 0120 031 6033

Make a payment: KURVE pay-as-you-go (PAYG)

Using the KURVE web-app, you can make an online, one-off payment towards your bill, or set up a recurring payment.  

For details on how to pay using a different payment method, please refer to our ‘Ways to top up your PAYG meter’ page.   

Make a payment: credit billing

Using our customer portal, 'my insite', you can make an online, one-off payment towards your bill, or set up a variable or payment plan Direct Debit.  

For details on how to pay using a different payment method, please refer to our ‘Ways to pay your bill’ page.  

Get in touch

Call: 0120 031 6033

Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm

Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.

About Your Development

The heating and hot water for your home is supplied by a district heat network, which is owned and managed by your Heat Provider.

Insite Energy manages the metering and billing on behalf of your Heat Provider, so only the charges and payments for your heating and hot water are handled by us.

Your heating and hot water supplier is  St James’ Quay (Norwich) Residents Management Company Limited c/o Encore Estates. You can contact Encore Estates on 01223 866 980, or by visiting their website.

How are you charged for your heating and hot water?

Find out more about your charges for heating and hot water below.

Who supplies your heating and hot water?

Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:

About your meter

The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.

Below are the meter types used in your development.

KURVE web-app (PAYG)

To give you full control of your energy account, KURVE has been selected as the prepayment method for your development.

This easy-to-use web-app gives you full access to your energy account and hourly consumption data, allowing you to monitor your energy usage on a real-time basis. KURVE communicates with the Kamstrup heat meter in your home, collecting your meter reads remotely and automatically, so you don’t need to take them manually.

KURVE also has a built-in PayPoint platform allowing you to make quick online card payments, which are applied to your account balance within one hour.

As KURVE has been designed as a web-app this means you can access your account on any internet-connected device whenever and wherever you are.

To find out more information about how your KURVE web-app works, please click here

KURVE Credit Billing

Your heat provider has chosen credit billing for your home, to be managed by Insite Energy. Insite Energy collects actual meter readings from your heat meter remotely every month. This is done via an Automatic Meter Reading (AMR) system. Your heat meter can be found either inside or near your HIU, which is located in your utility cupboard. 

You should receive an electronic PDF bill in the first week of each month, after you have been in your home for more than one whole month. If you’d prefer to receive your bill via post, please get in touch to let us know. Your bill will detail your energy consumption and the daily standing charge, which is a fixed charge per day. If at any time we are unable to obtain actual meter readings, you will be sent a bill based on estimated readings, if instructed by your heat provider. If you would like your bill to be reissued, based on your actual consumption, you can provide a read via our Submit a meter read’ form

If we are looking after more than one utility, you will receive one bill detailing your charges for all of these utilities collectively.

To find out more information about understanding your KURVE credit bill, please click here.

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.