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250 City Road (Peabody Residents)

HEATING & HOT WATER SUPPLIER
Tel: 020 8051 3134
METERING & BILLING AGENT
Tel: 0345 241 3074

Make a payment: Guru pay-as-you-go (PAYG)

Using our customer portal, 'my insite', you can make an online top-up, or set up an automatic top-up.  

For details on how to pay using a different payment method, please refer to our ‘Ways to top up your PAYG meter’ page.

Make a payment: KURVE pay-as-you-go (PAYG)

Using the KURVE web-app, you can make an online, one-off payment towards your bill, or set up a recurring payment.  

For details on how to pay using a different payment method, please refer to our ‘Ways to top up your PAYG meter’ page.   

Get in touch

Call 0345 241 3074

Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm

Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.

About Your Development

The heating and hot water for your home is supplied by a district heat network, which is owned and managed by your Heat Provider.

Insite Energy manages the metering and billing on behalf of your Heat Provider, so only the charges and payments for your heating and hot water are handled by us.

Your heating and hot water supplier is Encore. To contact your heat and hot water supplier please call 020 8051 3134.

How are you charged for your heating and hot water?

Find out more about your charges for heating and hot water below.

Who supplies your heating and hot water?

Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:

About your meter

The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.

Below are the meter types used in your development.

Guru Hub

Your heating and hot water use is measured using Guru Hub, a smart energy meter. This ensures you are only charged for what you use along with a daily standing charge. This is a popular metering and billing solution that is linked to our PayPoint payment system. Your Guru Hub allows you to easily monitor your heating and hot water use, as well as the payments that you make. Your smart meter sends your meter readings to us automatically, so you don't need to take them manually. The Guru Hub is connected to Insite Energy’s payment system via the internet, so we will always know how much credit you’ve purchased.

To find out more information about how your Guru Hub works, please click here.


Your Online Portal - ‘my insite’

You will now be able to set up an online account, to view your account details at any time, from any internet-connected device. Our customer portal, offers a range of functions, including checking your current balance, making payments, viewing your annual statements and payment history, and setting up an automatic top-up. To register, please click here

KURVE web-app (PAYG)

To give you full control of your energy account, KURVE has been selected as the prepayment method for your development.

This easy-to-use web-app gives you full access to your energy account and hourly consumption data, allowing you to monitor your energy usage on a real-time basis. KURVE communicates with the Kamstrup heat meter in your home, collecting your meter reads remotely and automatically, so you don’t need to take them manually.

KURVE also has a built-in PayPoint platform allowing you to make quick online card payments, which are applied to your account balance within one hour.

As KURVE has been designed as a web-app this means you can access your account on any internet-connected device whenever and wherever you are.

To find out more information about how your KURVE web-app works, please click here

Insite Energy is registered by the FCA for anti-money laundering.