Development information
Please download the below brochure for more information specific to your development.
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Using the KURVE web-app, you can make an online, one-off payment towards your bill, or set up a recurring payment.
For details on how to pay using a different payment method, please refer to our ‘Ways to top up your PAYG meter’ page.
Please download the below brochure for more information specific to your development.
Call: 0203 936 4427
Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm
Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.
The heating and hot water for your home is supplied by a district heat network, which is owned by Square Roots Registered Provider Limited and managed by Insite Energy Limited.
In addition to looking after your metering and billing for your heating and hot water, we also manage the maintenance of the heat network that serves The Hyde. This includes the heating assets in your home, such as the Heat Interface Unit, as well as the heat network infrastructure itself.
Should you come across an issue with any of the above, you can contact us for assistance via the phone number listed above, where our Customer Service team will be happy to help. Should you have an emergency query, outside of the core hours stated above, your call will be automatically diverted to the relevant contractor.
For queries relating to your electricity and water supply, please contact your relevant suppliers.
Find out more about your charges for heating and hot water below.
Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:
The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.
Below are the meter types used in your development.
To give you full control of your energy account, KURVE has been selected as the prepayment method for your development.
This easy-to-use web-app gives you full access to your energy account and hourly consumption data, allowing you to monitor your energy usage on a real-time basis. KURVE communicates with the Kamstrup heat meter in your home, collecting your meter reads remotely and automatically, so you don’t need to take them manually.
KURVE also has a built-in PayPoint platform allowing you to make quick online card payments, which are applied to your account balance within one hour.
As KURVE has been designed as a web-app this means you can access your account on any internet-connected device whenever and wherever you are.
To find out more information about how your KURVE web-app works, please click here.
