
Development information
Please download the below brochure for more information specific to your development.
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Continue to sitePlease download the below brochure for more information specific to your development.
Call: 0208 068 0941
Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm
Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.
Your heat provider has chosen credit billing for your home, to be managed by Insite Energy. Insite Energy collects actual meter readings from your heat meter remotely every month. This is done via an Automatic Meter Reading (AMR) system. Your heat meter can be found either inside or near your HIU, which is located in your utility cupboard.
You should receive an electronic PDF bill in the first week of each month, after you have been in your home for more than one whole month. If you’d prefer to receive your bill via post, please get in touch to let us know. Your bill will detail your energy consumption and the daily standing charge, which is a fixed charge per day. If at any time we are unable to obtain actual meter readings, you will be sent a bill based on estimated readings, if instructed by your heat provider. If you would like your bill to be reissued, based on your actual consumption, you can provide a read via our ‘Submit a meter read’ form.
If we are looking after more than one utility, you will receive one bill detailing your charges for all of these utilities collectively.
To find out more information about understanding your KURVE credit bill, please click here.