Potential disruption to water supply
Date: 22nd July 2026
Residents may experience temporary disruption to water supply due to an issue identified today with the communal plantroom. This may particularly affect higher floors, where loss of supply has been reported.
An engineer has been notified and is attending to investigate and resolve the issue.
Once we have further information, this notice will be updated.
Thank you for your patience while we work to resolve the issue.
Welcome to
Horizons Tower
We've put together some helpful documents to make things easier for you. The welcome brochure explains how your heat network works, how you're charged, how to make payments, and manage your account via our customer portal. The tariff breakdown outlines your current charges. You can download them below.
Horizons Tower Ltd
Heat supplier
Your heating & hot water is supplied through a communal heat network. Your heat supplier owns and operates this system and is responsible for providing reliable energy to your home.
Insite Energy
Metering & billing provider and emergency contact
Insite Energy manage the heat network on behalf of your heat supplier. As your ESCo Manager, we oversee metering & billing, maintenance, and day-to-day operations to keep things running smoothly. Any issues with your meter, billing, payments or heating & hot water supply? Please, contact us.
0120 031 6248
We’re here to help
Need some help managing your energy account? You can get in touch with our customer service team, find answers to FAQs, or fill in a form using the options below.
