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Horizons Tower

Tel: 0345 504 1127
Tel: 0345 504 1127

Make a payment: Guru pay-as-you-go (PAYG)

Using our customer portal, 'my insite', you can make an online top-up, or set up an automatic top-up.  

For details on how to pay using a different payment method, please refer to our ‘Ways to top up your PAYG meter’ page.

Development information

Please download the below brochure for more information specific to your development.

Welcome Brochure Download Brochure Tariff Breakdown Download Now

Get in touch

Call 0345 504 1127

Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm

Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.

About Your Development

The heating and hot water for your home is supplied by a district heat network, which is owned by Horizons Tower Limited and managed by Insite Energy Limited.

In addition to looking after your metering and billing for your heating and hot water, we also manage the maintenance of the heat network that serves Horizons Tower. This includes the heating assets in your home, such as the Heat Interface Unit, Heat Meter, and Guru system, as well as the heat network infrastructure itself.

Should you come across an issue with any of the above, you can contact us for assistance via the phone number listed above, where our Customer Service team will be happy to help. Should you have an emergency query, outside of the core hours stated above, your call will be automatically diverted to the relevant contractor.

For queries relating to your electricity and water supply, please contact your relevant suppliers.

How are you charged for your heating and hot water?

Find out more about your charges for heating and hot water below.

Who supplies your heating and hot water?

Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:

About your meter

The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.

Below are the meter types used in your development.

Guru Hub

Your heating and hot water use is measured using Guru Hub, a smart energy meter. This ensures you are only charged for what you use along with a daily standing charge. This is a popular metering and billing solution that is linked to our PayPoint payment system. Your Guru Hub allows you to easily monitor your heating and hot water use, as well as the payments that you make. Your smart meter sends your meter readings to us automatically, so you don't need to take them manually. The Guru Hub is connected to Insite Energy’s payment system via the internet, so we will always know how much credit you’ve purchased.

To find out more information about how your Guru Hub works, please click here.

Your Online Portal - ‘my insite’

You will now be able to set up an online account, to view your account details at any time, from any internet-connected device. Our customer portal, offers a range of functions, including checking your current balance, making payments, viewing your annual statements and payment history, and setting up an automatic top-up. To register, please click here

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.