l Caspian Wharf phase 1 Spitalfields -

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Caspian Wharf phase 1 Spitalfields

HEATING & HOT WATER SUPPLIER
Tel: 0800 644 6441
METERING & BILLING AGENT
Tel: 0345 872 9648

Make a Payment

We have a number of ways for you to top up your account online, all managed through our secure payment portal - Flexipay.

Download Brochure

Your welcome brochure has useful information about how we bill your home





Get in touch

Call: 0345 872 9648

Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm

Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.

About Your Development

The heating and hot water for your home is supplied by a district heat network, which is owned and managed by your Heat Provider.

Insite Energy manages the metering and billing on behalf of your Heat Provider, so only the charges and payments for your heating and hot water are handled by us.

Your heating and hot water supplier is Spitalfields Housing Association

To contact your Heating and Hot Water supplier, please call 0800 644 6441 or visit their website 

 

How are you charged for your heating and hot water?

Find out more about your charges for heating and hot water below.

Who supplies your heating and hot water?

Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:

About your meter

The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.

Below are the meter types used in your development.

Credit Billing

Your heat provider has chosen credit billing for your home, to be managed by Insite Energy. Insite Energy collects actual meter readings from your heat meter remotely every month. This is done via an Automatic Meter Reading (AMR) system. Your heat meter can be found either inside or near your HIU, which is located in your utility cupboard. 

We then send monthly bills to you, either via post or electronically, detailing your energy consumption and the daily standing charge, which is a fixed charge per day. If at any time we are unable to obtain actual meter readings, you will be sent a bill based on estimated readings, if instructed by your heat provider. If you would like your bill to be reissued, based on your actual consumption, you can provide a read via our Submit a meter read’ form

Your bills will be issued one month in arrears and received within the first week of each month. If we are looking after more than one utility, you will receive one bill detailing your charges for all of these utilities collectively.

Insite Energy is registered by the FCA for anti-money laundering, not regulated.
Only banks, building societies, financial services and insurance/re-insurance companies are regulated.