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Your welcome brochure has useful information about how we bill your home
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We have a number of ways for you to top up your account online, all managed through our secure payment portal - Flexipay.
The heating and hot water for your home is supplied by a district heat network, which is owned and managed by your Heat Provider.
Insite Energy manages the metering and billing on behalf of your Heat Provider, so only the charges and payments for your heating and hot water are handled by us.
Savills has arranged your electricity supply with British Gas for communal supply, and customer choice for the dwellings.
Your cold water supply with Essex and Suffolk Water.
Should you have any maintenance queries regarding your heating and hot water, please contact Savills on 0203 664 9884.
Find out more about your charges for heating and hot water below.
Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:
The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.
Below are the meter types used in your development.
If you have been signed up for credit billing by your heat provider, you will have a heat meter in your home. Your heat meter will be found either inside or alongside your Heat Interface Unit (HIU), which is normally found in the utility cupboard in your home.
You should receive a bill in the first week of each month, after you have been in your home for more than one whole month. If you’d prefer to receive your bill via email, please get in touch to let us know. You will then receive your bill in PDF format via email each month.
Your welcome brochure has useful information about how we bill your home
Call: 0345 504 1125
Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm
Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.