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Your welcome brochure has useful information about how we bill your home
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We have a number of ways for you to top up your account online, all managed through our secure payment portal - Flexipay.
Your welcome brochure has useful information about how we bill your home
Call: 0345 504 1125
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Mon-Fri 9am-8.30pm
Sat 9am-5.30pm
Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.
The heating and hot water for your home is supplied by a district heat network, which is owned and managed by your Heat Provider.
Insite Energy manages the metering and billing on behalf of your Heat Provider, so only the charges and payments for your heating and hot water are handled by us.
Savills has arranged your electricity supply with British Gas for communal supply, and customer choice for the dwellings.
Your cold water supply with Essex and Suffolk Water.
Should you have any maintenance queries regarding your heating and hot water, please contact Savills on 0203 664 9884.
Find out more about your charges for heating and hot water below.
Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:
The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.
Below are the meter types used in your development.
Your heat provider has chosen credit billing for your home, to be managed by Insite Energy. Insite Energy collects actual meter readings from your heat meter remotely every month. This is done via an Automatic Meter Reading (AMR) system. Your heat meter can be found either inside or near your HIU, which is located in your utility cupboard.
We then send monthly bills to you, either via post or electronically, detailing your energy consumption and the daily standing charge, which is a fixed charge per day. If at any time we are unable to obtain actual meter readings, you will be sent a bill based on estimated readings, if instructed by your heat provider. If you would like your bill to be reissued, based on your actual consumption, you can provide a read via our ‘Submit a meter read’ form.
Your bills will be issued one month in arrears and received within the first week of each month. If we are looking after more than one utility, you will receive one bill detailing your charges for all of these utilities collectively.
