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How can we help?

Payments

Why are you sending me to a different payment website?

Our payment platform (pay.insite-energy.co.uk) is a secure portal where you can pay your monthly bills or find a convenient way to top-up your Smart Pay-As-You-Go meter.

Once you have registered online, you will be able manage all your payments to Insite Energy at the click of a button.

How do I set up a standing order?

If you would like to make sure you are making regular payments onto your account but would prefer not to set up a Direct Debit, you can always arrange a standing order.

A standing order is an agreement with your bank to pay a fixed amount to another person or business at regular intervals; whether that’s weekly, monthly, quarterly or yearly.

To set up a standing order to Insite Energy, you will need to contact your bank; either in person or through your online banking.

They will ask you for the name of the company you wish to pay, the sort code and account number of that company, as well as asking for a payment reference to accompany the standing order.

We’ve provided all the information you will need below:

  • Name: Insite Energy Ltd
  • Account Sort Code: 23-84-82
  • Account number: 04990266
  • Payment Reference: This will be your unique eight-digit customer account number (found at the top of any Insite Energy bill)

When will I receive my bill?

If you’ve been signed up for monthly billing by your heat provider, you’ll receive your first bill from us after you’ve been in your home for more than a full month. You’ll normally receive your new bill within the first week of every month after that.

If you’ve been in your home for two months or more and still haven’t received a bill from us, please contact us to make sure we have the right information about your home.

Why can’t I set up an online account?

If you’re having difficulty setting up an online account with Insite Energy, please speak to a member of our team. You can find the dedicated support number for your building by searching for your address here. You can also contact us at anytime via our Contact Us page.

How do I provide a meter reading?

To provide us with a manual meter reading, you can send us a full meter reading via our Submit a meter read’ form. Through this form you can also submit a photograph of your heat meter screen showing your latest reading you wish to submit. Your heat meter can be found either inside or alongside your Heat Interface Unit (HIU), which is normally found in the utility cupboard in your home. Insite Energy doesn’t operate your heat meter and we did not install it in your home.

A payment did not appear on my bill?

It can take up to 14 days for a payment to be processed, if you made a payment within 14 days of the issue of your latest bill it should appear on your next Bill. If you have any concerns, please contact us.

Insite Energy is registered by the FCA for anti-money laundering, not regulated.
Only banks, building societies, financial services and insurance/re-insurance companies are regulated.