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Blog posts

The latest from Insite Energy on the heat network industry

Insite’s blog posts cover all things heat networks, including the latest regulations, how to manage them as a client, and how to live on them as a resident. Our insights are packed with information, advice and tips to help you navigate district heating.

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Doing our bit through COVID-19

6th May 2020

While the Insite Energy team remains fully operational during the COVID-19 pandemic, we’ve been inspired to hear what some of our employees have been doing outside of working hours to help others during these demanding times.

Insite Energy leaps to top performer spot on Trustpilot

31st March 2020

With over 80% of Insite Energy's reviews having been five-star ones in the past 28 days, they are now the top-rated metering & billing provider for heat networks.

Operational information relating to the Coronavirus

25th March 2020

In light of the Coronavirus, Insite wish to reassure our clients and residents that we remain fully operation, with only a few changes in place as a result of the latest restrictions.

Insite Energy invests in new customer service call centre

28th February 2020

Building for the future, Insite have moved have moved their call centre from London to Peterborough, increasing capacity by 30% and already improving the service quality by 60%.

New website, stronger commitment to customer service

13th December 2019

Welcome to the new Insite Energy website! It’s a completely new platform that will provide those connected to the heat networks we manage, a host of new self-managed online services in an accessible and easy-to-use way.

Insite Energy and SAV Systems launch new app-based metering solution for heat networks

28th November 2019

KURVE, the first-to-market digital smart metering app for heat networks, is designed to reduce capital and operational expenditure and make energy data accessible to both the heat supplier and consumer.

Insite makes strong technology investment to improve customer service

12th August 2019

A significant investment in new market-leading digital technology improves Insite’s operational costs, productivity, and account management, further paving the way for better customer and client services in the heat network industry

Digitisation of the heat network customer interface

30th April 2019

New customer apps and cloud-based solutions are hitting all industries by storm. Regulations, increased accessibility, and new technologies are paving the way for similar innovations in the heat network industry.

Turning up the heat

4th April 2019

As legislators and developers are recognising that heat networks and CHPs can help meet net zero targets, they are gaining in popularity. However, technical and operational challenges, and user acceptance issues, are making it hard to make them work as planned.

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

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