How does my Guru Hub 2 work?

Your heating and hot water use is measured using a Guru Hub, a smart energy meter. This ensures you are only charged for what you actually use along with a daily standing charge.

The Guru Hub is a popular metering and billing solution, which is linked to our 'PayPoint' payment system. Your Guru Hub allows you to easily monitor your heat & hot water use, as well as the payments you make.

Your Guru Hub sends your meter readings to us automatically, so you don't need to take them manually; and is connected to Insite Energy’s payment system via the internet, so it always knows how much credit you’ve purchased.

Understanding the display panel

The main screen on your Guru Hub displays your balance, your emergency credit limit, your kWh (unit) charge, your daily standing charge, your kWh and Carbon Dioxide usage.

Credit low

The image below shows the ‘low credit’ display screen. When your credit runs low, this message will display reminding you to make a top up payment. If you are unable to top up immediately you can activate your emergency credit.

To activate your emergency credit press the “Activate Emergency Credit” button as illustrated below.

Emergency credit

When the emergency credit is activated, your display screen will confirm this by displaying “Using Emergency credit”. It will also display how much emergency credit you have available. Please note that emergency credit is for emergencies only. If you have activated your emergency credit you must then top up as your supply will be disconnected once the allowance has been used up.

The amount of Emergency Credit available to you is determined by your heat supplier.

Disconnected

If your emergency credit reaches zero (-£0.00), your smart valve will close and your supply will be disconnected. You must make a top up payment in order to restore your supply. Please note you must be in positive credit in order to reactivate your access to heating and hot water.

Please note that your daily standing change will continue to deduct daily, even if your heating and hot water supply has been disconnected or if you are away from your home.

Tamper alarm

If your Guru Hub is tampered with, your supply will immediately be disconnected and the message 'Your supply is disconnected due to a TAMPER ALARM' will be displayed.

If this message is displayed call our Customer Service helpline on 0345 241 4387.

Please note that your heat supplier Places for people is likely to charge you a call out fee if your unit has been tampered with.

Messages from Insite Energy

We may need to send you messages from time to time, if so the message will be displayed on the screen. Simply click “OK” to clear the message.

Usage

The Usage screen displays your kWh usage. This is the actual amount of heat you have consumed.

Display

You can adjust the time your display screen stays on before it automatically dimmers by simply scrolling down and pressing the desired time.

Making top up payments

Whenever you top up your “Flexi Pay” system, your Guru Hub will be credited remotely. If for any reason there is a significant delay in the credit reaching your hub remotely, you can enter it manually. Simply key in the 20 digit number which can be found on your PayPoint, SMS, email receipt or given verbally to you if you top up over the phone.