Your latest edition of our quarterly resident newsletter is here! From explaining what it really means to live on a heat network to smart ways to manage your energy account, we’ve packed this edition with useful info and updates. You’ll also find answers to your most frequently asked questions, details on our latest service improvements, and a handy heating hack to help you save.
Seasonal spotlight
You might be aware that you live on a heat network, but do you know what that really means? There’s more to it than just warming your radiators and keeping your hot water flowing – being on a heat network also comes with benefits you might not be aware of… Curious?
Did you know you can save ‘my insite’ as a web-app on your device? As well as effortlessly set up and manage your automatic top-ups, view your account balance, payment history and annual account statements all in one place. Watch our tutorial to see how it’s all done.
Our customer service team has consistently been working to enhance your experience. Over the last few months, we’ve introduced a new telephony system for better customer engagement, a new LiveChat feature for instant support, and an authorisation form so you can give permission for someone else to manage your account on your behalf. Want to set this up? It’s quick and easy.
Our resident experience survey is now live! If you haven’t had your say yet, you’ve only got until 2nd May 2025 to give us your feedback and be in for a chance to receive £50 credit. It only takes a few minutes to complete.
Dry air is cheaper! Ventilating your home throughout the year for at least 5-10 minutes a day reduces moisture build-up by introducing dry air which is quicker and easier to heat up. That means less energy spent, and lower heating bills for you. Get those windows open.
We hope you enjoyed your quarterly newsletter and found the updates helpful. We’d love to hear your feedback, so please share your thoughts here, and we’ll see you for the next edition!
