This site uses cookies. By continuing to use this website, you agree to their use. To find out more, including how to control cookies, see here: Cookie Notice

Continue to site
cookie constent image

HIU maintenance for residents

Standard HIU maintenance from £71/unit

Insite understands that even if you are not responsible for maintaining your building’s heat-interface units (HIUs), you still want your residents to benefit from increased access to heating & hot water, and minimised emergency repairs. With scheduled visits around your resident’s day, 24/7/365 emergency call-out available, and group discounts to reduce financial strains - we have a service suited to your residents’ needs.

image for



Group discount: £71/unit/year

  • Annual HIU servicing
  • Annual heat meter health check

image for



Group discount: £106/unit/year

  • Annual HIU servicing
  • Annual heat meter health check 
  • Annual underfloor heating or radiator health check
  • Repairs of HIU & fault diagnostics

image for

"Engineer, Alan, came by at the agreed time, provided friendly and knowledgeable service and even came back to fix a remaining issue. Excellent service." - Harri Lahtela on Trustpilot

Block image

Emergency call-out services for residents

If your resident's HIU breaks down, they can contact us to get it repaired – 24/7/365. Our engineers have a first-time fix rate of 90%. And we aim to restore heating and hot water supply within 24 hours. Costs start at £110 per visit.

Request a quote for our maintenance services

We aim to respond to all enquiries within 24h.

For any residential enquiries, please email

07899 030759

Our opening hours are 9am-5:30pm

For any residential enquiries, you can find your scheme-specific phone number on the 'My development' page.

Insite Energy, Studio 4 Stuart House, St John’s Street, Peterborough, PE1 5DD

Insite Energy is registered by the FCA for anti-money laundering.