Client services & support

Accurate & fair tariff setting

With energy prices continuing to rise, the requirement to set fair and transparent tariffs has never been more important. Our tariff setting processes, perfected across 13 years, ensures residents only pay for the energy they consume, while still recovering the operational costs of your heat network:

• In-house energy analysts to support clients with tariff and efficiency reviews;
• Tariffs reviewed every 6-12 months to ensure operational costs remain fully covered;
• Tariff change notices provided to customers in line with Heat Trust Scheme Rules;
• All factors that may impact the operational costs of a heat network are covered in tariff calculations, including the cost of incoming fuel, the efficiency of the energy generating equipment, and heat losses experienced throughout the network;
• Consultancy advice provided on how to best manage heat networks and improve efficiencies to provide customers with more reliable heat at a fair cost, and;
• Dedicated onboarding team with SLAs that are in line with Heat Trust Scheme Rules to ensure residents are only billed for the energy they consume.