Industry recognitions, partnerships, and procurement platforms

CHAS Elite provides Insite Energy with access to Veriforce’s most comprehensive risk management assessments. By meeting the Common Assessment Standard, we demonstrate compliance across 13 key areas, ensuring we prequalify for projects, reduce risks, and uphold the highest standards of safety, quality, and compliance in the construction industry.

Cyber Essentials is a government-backed scheme designed to guard against common cyber threats. Insite Energy’s certification ensures robust cyber defences, offering peace of mind that your data is protected from attacks targeting businesses without essential security controls.

The Gas Safe Register is the official gas registration body for the UK and surrounding territories, ensuring all gas engineers meet stringent safety standards. Our plant room engineers hold Gas Safe certificates, demonstrating their competence and compliance with legal safety requirements for working on heat networks with gas boilers.

ISO 9001 outlines global best practices for quality management. By achieving this standard, Insite Energy demonstrates our commitment to consistently delivering high-quality services through efficient processes and well-trained staff. It ensures we meet customer and client expectations and continuously improve, offering reliability and excellence in every project.

ISO/IEC 27001 sets the benchmark for managing data security risks. Our certification means Insite Energy follows internationally recognised practices to safeguard sensitive information. This ensures we manage data with care, protect against threats, and maintain trust with partners and residents alike.

As a Living Wage Employer, Insite Energy goes beyond the minimum wage to ensure our staff earn a wage that supports a decent standard of living. This reflects our commitment to fairness, employee well-being, and responsible business practices.

The Payment Card Industry Data Security Standard (PCI DSS) protects businesses and customers from payment card fraud. Insite Energy’s compliance ensures secure handling of payment data, safeguarding transactions and reducing the risk of theft or unauthorised access.

Insite Energy proudly supports the ‘Service with Respect’ campaign by the Institute of Customer Service, which advocates for legal protections for customer-facing staff. We stand by efforts to create safer, more respectful environments for employees and customers.

SFG20 is the industry standard for building maintenance specifications, providing an extensive library of schedules covering over 70 asset types. Our alignment with SFG20 ensures that our heat network maintenance services meet legal compliance and industry best practices, enhancing the safety, efficiency, and longevity of critical infrastructure.

We use Trustpilot and Google Reviews to collect honest feedback from our customers and team members. Both platforms are strict about fake reviews, ensuring a true picture of how we’re doing externally, while employee reviews give us valuable insights internally. This comprehensive feedback helps us stay accountable, make improvements, and deliver better services and workplace experiences.

Insite Energy and Telford Homes won the Partnerships in Expert Services award at the Premises & Facilities Management Awards 2024 for their collaboration on the ESCo Manager service; delivering exceptional end-to-end heat network management. This recognition underscores our commitment to customer satisfaction, sustainability, and operational excellence. The success at The Lock, a development that pioneered ESCo Manager, sets a new standard for heat network management, improving efficiency, reducing costs, and driving innovation in the sector.

As a finalist for the Most Innovative Supplier category at the Housing Digital innovation Awards 2023, Insite Energy was recognised for the development of our digital solutions like KURVE (digital PAYG web-app), ‘my insite’ (customer portal), and VANTAGE (client portal). This acknowledgement highlights our ability to provide cost-effective, innovative solutions that support clients and residents through the energy crisis. It affirms our focus on empowering customers and partners with easy-to-use tools to manage their heat network accounts.

Insite Energy was a finalist in the Customer Commitment Award B2B category at the UK Customer Satisfaction Awards 2023 for our unwavering focus on client service excellence. This achievement highlights our ability to manage the energy crisis while improving service quality. Our innovative digital solutions and employee wellbeing initiatives continue to help clients reduce costs and debt risk, and enhance satisfaction.

Insite Energy was recognised as a finalist for Best Customer Experience B2B with VANTAGE, our client portal, at the UK Customer Experience Awards 2023. VANTAGE, developed from client feedback, improved efficiency and service delivery, reducing costs and increasing satisfaction. As the judges highlighted, “A significant number of parties had been involved, resulting in excellent benefits for the company's bottom line”.

At the Decentralised Energy Awards 2023, Insite Energy’s Technical Manager, Alan Rocker, was a finalist for Rising Star, whose cross-functional expertise has driven improvements in first-time fix rates, five-star reviews, and overall service. We were also nominated for Digital Innovation with VANTAGE, a client portal that streamlines fault management and boosts energy efficiency, earning praise for transforming heat network operations with real-time data and insights.

Insite Energy’s Gold Award for Customer Experience for SMEs at the UK Customer Experience Awards 2021, was a recognition of our successful transformation into a “Best in Class” service provider. By overhauling our customer service operations and digital platforms, we improved contact centre efficiency, reduced complaints, and increased customer satisfaction, affirming our commitment to continuous improvement and exceptional service delivery.

Insite Energy won Gold for Contact Centre – Small at the UK Customer Experience Awards 2021, recognising our achievement in transforming customer service. The relocation of our contact centre and the introduction of new technologies led to a 55% reduction in call volumes, enhanced client satisfaction, and an ‘Excellent’ Trustpilot rating. It reflects our dedication to delivering an exceptional customer experience through continuous improvement.

The Association for Decentralised Energy (ADE) advocates for a net-zero UK, focusing on energy efficiency and low-carbon heat. As members, we contribute to advancing heat networks, ensuring they are integral to the decarbonisation of energy, while prioritising the needs of users and driving innovation within the sector.

The Association for Rental Living (ARL) represents the purpose-built rental sector, including multi-family and co-living. As members, we help drive the adoption of sustainable heat networks, advocating for energy-efficient solutions and ensuring residents’ properties benefit from affordable, low-carbon, and easy to manage heat options.

The Contact Centre Management Association (CCMA) champions best practices in contact centres across industries. As members, we strive to use the insights and skills gained to continue to drive customer service in the heat network sector, ensuring exceptional service for all residents alike.

In an industry traditionally dominated by men, District Heating Divas empowers women in the heat network sector. We connect, support, and collaborate to create a more inclusive environment, tackling industry challenges and ensuring heat networks are both more effective and diverse.

We’ve long advocated for stronger regulations to protect residents on heat networks, and the UK District Energy Association (UKDEA) helps us engage directly with Government to shape a smarter, more sustainable energy future. Together, with over 160 other members, we champion district energy’s role in decarbonising UK homes and businesses, pushing for meaningful change in the sector.

The Housing Forum brings together stakeholders to improve the design, construction, and management of UK homes. As members, we promote the integration of efficient heat networks into council and affordable housing developments, ensuring sustainable, low-carbon heating solutions that meet the needs of modern residents.

The Property Institute (TPI) is the professional body for residential property managers. As members, we help improve understanding of heat networks among property managers, empowering them to make more informed, efficient decisions. We contribute to the development of knowledge; sharing best practices that improve the performance and sustainability of heat networks.

KURVE is the UK’s first app-based metering solution for heat networks. Developed by Insite Energy in collaboration with SAV Systems, Kurve Technologies provide us with this digital pay-as-you-go (PAYG) system and web-app to enhance energy efficiency and help residents reduce their energy consumption by 24% on average. Our services extend beyond Kurve. If you have an existing system or another in mind, we’re happy to help.

Guru Systems offers PAYG metering and data analytics for heat networks. Guru Hub I, Guru Hub II, and Guru Core 3 are supported by our excellent customer services team to provide flexible PAYG billing and an excellent service to your residents. We’re not limited to Guru Systems, offering flexible solutions for most systems. Get in touch to discuss your options.

Secure Meters provides PAYG metering via Liberty Connect and Pipit 500. These robust tools enable energy monitoring and flexible billing, even within retrofit projects. We have more solutions available than Secure Meters. If you have an existing or preferred system, we’re here to help.

Kamstrup provides smart metering solutions for credit billing with intelligent heat meters. We offer credit billing services using Kamstrup’s systems, ensuring long-term reliability and accuracy. While we offer Kamstrup, we’re also equipped to work with most systems. Get in touch to discuss your options.

Elvaco offers smart metering solutions, specialising in energy connectivity. We provide credit billing services using their systems, enhancing data accuracy and energy efficiency. Our services go beyond Elvaco. Whether you’ve got an existing system or one in mind, let’s talk.

PayPoint provides secure, multi-channel payment solutions for residents to top up their PAYG accounts via phone or at convenient locations. This service supports seamless billing operations, ensuring residents can easily manage their heating costs and contribute to efficient heat network operations.

SAV Systems leads in renewable heat network technology. We collaborate on projects like KURVE to support energy efficiency and carbon reduction within the heat network industry. We also provide maintenance services on heat interface units (HIUs) supplied by SAV Systems.

Communities & Housing Investment Consortium (CHIC) offers compliant procurement solutions for the social housing sector, helping to reduce carbon emissions and improve energy efficiency. As a member, we contribute to delivering sustainable heating services, supporting social housing providers in meeting their energy efficiency goals and improving outcomes for residents.

Delta eSourcing provides trusted eTendering solutions for over 500 UK public sector organisations. Through this platform, we offer flexible and efficient procurement options for heat network services, ensuring seamless integration of our PAYG metering solutions with public sector projects, optimising energy management and cost efficiency.

Fusion21 delivers public sector procurement with a focus on social value. We collaborate through their Heating, Renewables, and Electricals framework, providing heat network services that contribute to sustainable, energy-efficient public sector housing projects, ensuring compliance with energy efficiency and carbon reduction targets.

Proactis empowers service organisations with an optimised spend and supply chain approach. We work with them to offer innovative metering and billing services for heat networks within the public sector, helping housing providers reduce energy costs and improve operational efficiency while staying ahead of regulatory changes and sustainability targets.

Procure Plus specialises in housing procurement with a focus on value and community impact. Through their frameworks, we provide heating services and low-carbon technologies to public sector housing providers, ensuring energy-efficient solutions that support long-term savings, sustainability, and social value.

ProcurePublic simplifies procurement for public sector organisations by offering an accessible framework for metering, billing, and district heating management. Our services ensure compliance with UK regulations and efficient energy management, supporting the delivery of accurate billing and energy savings for residents in district heating systems.

Procurement for Housing (PfH) delivers comprehensive procurement solutions for decarbonisation and retrofit services. Through their framework, we provide tailored heat network services, offering energy-efficient solutions that support housing providers in meeting carbon reduction targets and improving sustainability across both domestic and commercial buildings.

YPO, a publicly owned procurement platform, delivers value to public sector customers. We collaborate with YPO's energy services team to provide efficient heat network solutions, ensuring cost-effective, energy-saving initiatives for local authorities and other public sector clients, contributing to long-term sustainability goals.