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Blog posts

The latest from Insite Energy on the heat network industry

Insite’s blog posts cover all things heat networks, including the latest regulations, how to manage them as a client, and how to live on them as a resident. Our insights are packed with information, advice and tips to help you navigate district heating.

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Insite Energy invests in new customer service call centre

28th February 2020

Building for the future, Insite have moved have moved their call centre from London to Peterborough, increasing capacity by 30% and already improving the service quality by 60%.

Insite Energy urges caution over proposed new heat network regulation timelines

19th December 2019

With only six months to make the estimated 239,400 properties metered, Insite warn heat network providers to continue to select companies experienced in carrying out meter installations.

New website, stronger commitment to customer service

13th December 2019

Welcome to the new Insite Energy website! It’s a completely new platform that will provide those connected to the heat networks we manage, a host of new self-managed online services in an accessible and easy-to-use way.

Insite Energy and SAV Systems launch new app-based metering solution for heat networks

28th November 2019

KURVE, the first-to-market digital smart metering app for heat networks, is designed to reduce capital and operational expenditure and make energy data accessible to both the heat supplier and consumer.

Insite makes strong technology investment to improve customer service

12th August 2019

A significant investment in new market-leading digital technology improves Insite’s operational costs, productivity, and account management, further paving the way for better customer and client services in the heat network industry

Digitisation of the heat network customer interface

30th April 2019

New customer apps and cloud-based solutions are hitting all industries by storm. Regulations, increased accessibility, and new technologies are paving the way for similar innovations in the heat network industry.

Turning up the heat

4th April 2019

As legislators and developers are recognising that heat networks and CHPs can help meet net zero targets, they are gaining in popularity. However, technical and operational challenges, and user acceptance issues, are making it hard to make them work as planned.

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