‘my insite’ web-app gives heat network residents greater control of their energy accounts
16th November 2022Written by: Eelinn Vanquaethem, Marketing & Content Manager
Heat network metering, billing, and maintenance service provider, Insite Energy, have launched a new online portal bringing energy account management to the palm of residents’ hands.
my insite provides residents with complete visibility of their utility accounts and enables them to make one-off and automatic payments and view their payment history. It is available to both credit billed and pay-as-you-go (PAYG) customers managed by Insite Energy free of charge.
“Self-serve and digitalization continue to evolve in the utility industry. Looking at our own data, we found that 88% of our residents make payments online. To help us continually provide market-leading customer service, creating a customer portal that is easily accessible became crucial to us,” says Gareth Copland, Group Operations Director at Insite Energy.
“With my insite, residents can manage their account details, make online payments, view their payment history and much more, all from any internet-connected device. All these automated features remain supported by our “Excellent” Trustpilot rated team.”
An example of the my insite interface for PAYG residents. From left to right: The homepage showing the balance left on the utility account; the page on which residents choose between a ‘balance-based’ or ‘date-based’ automatic top-up; an overview of the resident’s payment history.
PAYG customers can choose to top-up their accounts online via my insite, over the phone using our interactive voice response service, via SMS, or with cash or bank card in any PayPoint outlet. Credit billed customers can choose to make a one-off payment or set-up a Direct Debit online via my insite. They can also set up a standing order or pay with cash or bank card at any Post Office or Payzone SuperAgent. Vulnerable residents can continue to make payments over the phone with one of our agents.
By providing a multitude of flexible payment methods, Insite Energy aims to make account management easier for residents. Automatic top-ups and Direct Debits are also easily set-up, which aim to help improve cashflow for our clients. Additionally, data collected by Kurve Technologies from one private scheme on both credit billing and PAYG has shown that customers on PAYG consume up to 28% less energy. As residents will gain increased visibility of their account balance with my insite, Insite Energy expects the easy-to-access customer portal to reduce consumption by residents as well.
my insite is the latest digital innovation from Insite Energy and follows the launch of our client portal VANTAGE. Together, the portals allow for simpler management of heat networks on both the customer and client side.