Insite Energy chosen as preferred metering provider to London Docklands residential development project
3rd November 2021Press release
Updated on: 4th November 2022
Insite Energy has been selected to install and service pre-paid metering for South Quay Plaza, a sustainable, luxury new-build development at London’s iconic Docklands in Canary Wharf.
As part of the area’s ongoing redevelopment, the 628-property construction is a flagship project for developer Berkeley Homes Southeast London (BHSEL).
The development has been designed by renowned architects Foster + Partners and comprises of three towers, the tallest of which (Valiant Tower) is 68-storeys. The first residents moved in during the summer of 2020, with the next phase of move-ins expected in 2022.
Once complete, the site will provide hundreds of five-star luxury homes to city workers, with residents granted exclusive membership of The Quay Club and access to 24-hour concierge services.
Selected by BHSEL, Insite Energy is installing and commissioning Guru Hub II prepayment meters for heat, hot water, and cooling over the next two to three years as construction progresses, with a one-year rolling contract for metering and billing services also part of the agreement.
Insite Energy has a long and successful working history with BHSEL, the two companies having worked together on various projects since 2011, including the Saffron Square development in Croydon, London, which comprises almost 800 residencies.
South Quay Plaza residents will benefit from Insite Energy's onboarding and customer services expertise. (source: BHSEL)
At South Quay Plaza, approximately 12% of the residencies will be managed by shared ownership provider, Legal & General, with POD Management Ltd responsible for looking after the remaining properties. Insite Energy will work closely with both organisations throughout.
To ensure residents and property managers are smoothly and successfully set up with the Guru system, Insite Energy’s onboarding and client services teams have provided product demonstrations, residential surgeries, and bespoke one-to-one sessions as part of the move-in process. Insite Energy has also provided bespoke support to BHSEL, Legal & General and POD Management, particularly in overcoming challenges surrounding South Quay Plaza’s phased occupations.
The completed development, which also incorporates 2.6 acres of landscaped gardens, will represent an important milestone as the Docklands area continues to develop.
Emily Lister, Head of Business Development at Insite Energy, added: “Insite Energy is very proud to contribute to the South Quay Plaza landmark development and to partner again with Berkeley Homes Southeast London. The accommodation provided by this development is second to none, and as a key resident touchpoint, the service provided by the Insite customer experience team will more than match expectations.”