This edition brings you an update on upcoming heat network regulations, a spotlight on our YouTube channel, and a thank you to everyone who shared feedback in our recent survey. Keep an eye out for the open letter arriving soon. And with our WhatsApp now live, getting in touch has never been easier.
Seasonal spotlight
Big changes are on the horizon for the heat network industry. From January 2026, new regulations will come into effect designed to improve standards and strengthen customer protections. In the latest update to our blog, we explain what these changes mean for residents, including how they may affect you, and the steps we’re taking to prepare, such as updating our complaints policy.
From a full walkthrough on managing your ‘my insite’ account to a quick YouTube Short with handy energy-saving tips, our videos are here to make life easier. Whether you’re looking for detailed step-by-step guidance or just a quick tip to save you money, you’ll find it on our YouTube channel – and there’s more to come, so subscribe now to stay updated.
We’re so grateful to all residents who shared their thoughts in our Resident Experience Survey back in April. Your feedback helps shape the way we do things, and we want you to see how it’s making a difference. Soon, we’ll be sending an open letter with a summary of your feedback and the actions we’re taking in response. Please keep an eye out for this in your inbox.
In the meantime have a look at the exciting change we’ve already made below.
Helpful updates and resources
Great news: you can now get in touch with us on WhatsApp! It’s a quick and convenient way to reach us for everyday queries like checking your balance, asking about your account, or getting help with top-ups and payments. Our team will reply within 24 hours.
WhatsApp is ideal where you don’t require an immediate response. Alternatively, we’d recommend giving us a ring or sending us a LiveChat if you need a quicker response.
We hope you enjoyed your quarterly newsletter and found the updates helpful. We’d love to hear your feedback, so please share your thoughts here, and we’ll see you for the next edition!
