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NEWS & INSIGHTS

The latest from Insite

Helpful tips, practical guides, and occasional updates from our team, all designed to make your life on a heat network simpler.

View AllEnergy & heating tipsBilling & paymentsTroubleshooting & supportSmart livingSustainability & communityIndustry updatesCustomer experiencee-Newsletters
A resident reading the July resident newsletter
e-Newsletters
July - September 2025
Insite Energy PAYG & credit billed
Customer experience team
July 01, 2025
5 minutes read
April KURVE resident newsletter
e-Newsletters
April - June 2025
KURVE PAYG
Customer experience team
April 01, 2025
5 minutes read
A resident reading the April resident newsletter
e-Newsletters
April - June 2025
Insite Energy credit billed
Customer experience team
April 01, 2025
5 minutes read
A resident reading the April resident newsletter
e-Newsletters
April - June 2025
Insite Energy PAYG
Customer experience team
April 01, 2025
5 minutes read
A resident reading the January KURVE resident newsletter
e-Newsletters
January - March 2025
KURVE PAYG
Customer experience team
January 01, 2025
5 minutes read
A resident reading the January resident newsletter
e-Newsletters
January - March 2025
Insite Energy credit billed
Customer experience team
January 01, 2025
5 minutes read
A resident reading the January resident newsletter
e-Newsletters
January - March 2025
Insite Energy PAYG
Customer experience team
January 01, 2025
5 minutes read
heat vs gas electricity
Billing & payments
The price of heat: how your heat network tariff compares to gas and electricity
An exploration of the key differences between heat network tariffs and gas and electricity tariffs. We explore why direct comparisons can be challenging, how factors like fuel type and network age affect pricing, and how tools like the Heat Trust calculator can help customers better understand their heating costs.
Carly Freeman
December 20, 2024
7 min read
Conference presentation at the UK National Contact Centre Conference, showing a speaker on stage and an audience seated in the foreground. Large presentation screens display the text “Why Contact Centres Matter More than Ever” alongside UK National Contact Centre Conference branding, with stage lighting and cameras visible in the room.
Sustainability & community
How our Contact Centre Management Association membership will benefit our residents
We’re taking our commitment to customer service excellence to new heights with our new Contact Centre Management Association (CCMA) membership. Through this partnership, we’re embracing best practices and insights from industry leaders to ensure our customers receive the attentive service they deserve.
Carly Freeman
December 09, 2024
4 min read