From 1st April 2025, all heat suppliers must register with the Energy Ombudsman.

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Frequently asked questions

Got questions about your residents’ tariffs, system performance or managing your account? You’re in the right place.

Select a question.

Popular questions

Quick support

Contact the Client Services team

Your dedicated Account Manager is your first point of contact. You’ll find their contact details in the handover email from our Onboarding Team.
Quick support

Report a maintenance issue

If we’re your maintenance provider for emergency callouts, your team will have access to a 24/7 emergency number. We aim to respond to emergency callouts within 4 hours.
Heat networks & regulations

Prepare for heat network regulations

The regulatory landscape for heat networks is changing fast. Compliance depends on your role and the age of your network.

Categories

Quick support

Heat networks & regulations

Maintenance

ESCo Manager

Metering & billing

Installations & retrofits

Managing network costs & energy brokerage

VANTAGE

Resident support