VANTAGE

VANTAGE is our free client portal for real-time metering & billing data. It helps you monitor your heat network’s performance, allowing you to make informed decisions and stay compliant.

Your Account Manager will often refer to VANTAGE during catch-ups. If anything looks off or you have any questions, they’re here to help.

Head to insite.valytica.com/portal and click ‘Sign in’. Use the email address and password you first used when registering.

If you’re an Insite metering & billing client and don’t have an account yet, just contact your Account Manager.

VANTAGE gives you a full view of your heat network’s metering & billing performance through reports that are easy to filter by date and development. You can track:

• Meter health: See which meters are reading, indicating faults, or not yet live.
• Consumption: Total energy use across your developments.
• Billed value: Monthly billing to credit accounts.
• Payments received: What residents have paid.
• Debt: Outstanding balances and trends.
• Accounts in credit control: Residents in our debt recovery process.
• Customer service reports: Complaints, priority services register (PSR) residents, and account activity.

Want to learn more about a specific metric? Hover over the tool tips on VANTAGE’s main dashboard for quick explanations.

While regulations are still being finalised, meter health reporting is likely to become mandatory. Ofgem, the appointed heat network regulator, also plans to require data on consumption, vulnerable residents, and complaints, all covered by VANTAGE.  Contact your Account Manager to find out more or direct you to these reports.

Downloading reports is simple. Here’s how:
1. Sign-in on insite.valytica.com/portal
2. Select the report you want from the left-hand menu or main dashboard.
3. Click the ‘cloud’ icon to download a CSV file.

Yes. Just send your Account Manager their name, email address, and the developments you want them to have access to. We’ll send them an invite via Microsoft. Once they’re in, they’ll have access to the requested scheme reports. If there are any changes within your team, please notify us so we can disable access as needed.

We’d love to hear it. You can share your feedback with your Account Manager in an email or during your next meeting. You can also use our VANTAGE webform.