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Quick support

If you need help fast, your Account Manager is your first port of call. Below is more info on who to contact and what to expect.

Select a question.
Help & support
How do I contact the Client Experience team?

Your dedicated Account Manager is your first point of contact. You’ll find their contact details in the handover email from our Onboarding Team.

Can’t find who your Account Manager is or need general support? Just fill in our client enquiries webform and one of the team will aim to get back to you within 3 working days.

Who do I contact for maintenance issues?

If we’re your maintenance provider for emergency callouts, your team will have access to a 24/7 emergency number.  We aim to respond to emergency callouts within 4 hours.

For planned works, maintenance schedules will be shared by our team, so you know what’s coming up. We’ll confirm exact dates closer to the time to the contact details provided to us during the onboarding process.

How does the Client Services team support me?

Your Account Manager is here to make things easier. They’ll help you:

  • Get your development onboarded smoothly with support from your Onboarding Coordinator.
  • Stay on track with periodic tariff reviews, supported by our Energy Team.
  • Make sense of your VANTAGE data and reporting.
  • Resolve resident queries quickly through our award-winning Customer Services Team.
  • Plan ahead with maintenance and retrofit advice, with input from our Operations Team.
  • Keep your network compliant, efficient, and future-ready.