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Installations & retrofits

Whether you’re setting up a new scheme or upgrading an existing one, these FAQs cover how we assess your setup, support retrofit projects and help you stay compliant during installation.

Select a question.
Help & support
What installation services do you offer?

We carry out retrofit installations in-house, including metering upgrades, HIU replacements, and PAYG system retrofits.

For new builds, we manage the installation process by coordinating with your M&E contractors to ensure everything is compliant, connected, and ready for go-live.

In both cases, we support commissioning, resident onboarding, and system setup to make handovers smoother and operations more reliable.

To better understand how we can support the setup of your heat network, please contact your Account Manager, or our Solutions team.

Do you support retrofit projects?

Yes, and we carry them out in-house.

We upgrade metering systems and HIUs with minimal disruption, helping you stay compliant and improve performance. We offer wired and wireless options to suit your setup, and plan works around residents to keep things simple. Please get in touch with your Account Manager, or our Solutions team, to find out more.

How do you assess what’s already installed, and ensure compliance?

We start with a site survey and review your technical documentation to understand your current setup. This helps us identify gaps, like missing or non-functioning meters, and recommend the best metering system for your network, tailored to your budget and compliance needs.

We install meters in the right locations to meet regulatory requirements and support billing based on actual consumption. Our systems help you track performance, recover costs, and catch issues early. We hold accreditations including CHAS Elite, Gas Safe, ISO 9001, ISO 27001, and SFG20, and we’re ready to support future regulations, like the Heat Network Technical Assurance Scheme.

To better understand how we can support the setup of your heat network, please contact our Solutions team.

What’s the typical process for installing or upgrading metering equipment?

We’ll:

  • Carry out a site survey
  • Propose the most suitable metering system (we’re agnostic and work with multiple suppliers)
  • Coordinate installation with your team
  • Commission the system and test connectivity
  • Support resident onboarding and pay-as-you-go (PAYG) setup (if applicable)

We also simulate and stress-test your network to ensure everything works as expected before go-live.

Can you work with our contractors or project team?

Yes. For new builds, we coordinate closely with your M&E contractors to make sure metering and HIU installations are compliant, connected, and ready for go-live. We bring operational insight to the design and build phase, helping avoid issues at handover.

For retrofits, our in-house team handles the installation directly, from planning to commissioning.

What metering systems do you support?

We support a range of PAYG and credit billing systems to suit your setup:

  • PAYG: KURVE, Guru Hub II, Secure Liberty Connect
  • Credit billing: Elvaco, Kamstrup, LoRaWAN

We’re metering-system agnostic and include a site survey to recommend the best fit for your network and budget. Simply contact your Account Manager, or our Solutions team, to find out more.