Happy Halloween from the Insite team! As the nights draw in, we’re here to help keep the chills outside where they belong. No tricks, just helpful tips to keep your heating & hot water running smoothly, plus updates and support to see you comfortably through the colder months.
Seasonal spotlight
With winter on the way, now’s the perfect time to make sure you’re getting the most from your heating system. Our residents guide to heating & hot water walks you through everything you need to know: from how your system works and how to maintain your HIU, to radiator troubleshooting and simple tips to save energy. Whether you’re new to your home or just want a quick refresher before winter sets in, it’s full of helpful, easy to follow advice.
As it gets colder, your heating will be worked harder meaning higher energy use and more frequent top-ups. If you have a balance-based auto top-up, you might notice it triggering more often. For date-based auto top-ups, consider increasing your top-up amount to cover higher winter usage.
Check out the typical winter usage for your home size on our Understanding your consumption page.
Earlier this year, many of you shared your thoughts in our Resident Experience Survey. Thank you to everyone who took the time to tell us what’s working well and where we can do better.
We’ve listened carefully and would like to share a detailed response in an open letter to all residents.
Setting up a balance-based auto top-up is the easiest way to make sure your heating & hot water stay on without interruption this winter. Once your balance reaches a certain level, your account automatically tops-up so there’s no need to log in to ‘my insite’ or worry about running low.
As usage tends to rise during the colder months, auto top-ups can help you stay warm and avoid last-minute panic. Watch our short video to get started.
If you have more than one radiator in a room, it is more efficient to have them all set to the same temperature setting.
We hope you enjoyed your quarterly newsletter and found the updates helpful. We’d love to hear your feedback, so please share your thoughts here, and we’ll see you for the next edition!
