Development information
Please download the below brochure for more information specific to your development.
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Using our customer portal, 'my insite', you can make an online top-up, or set up an automatic top-up.
For details on how to pay using a different payment method, please refer to our ‘Ways to top up your PAYG meter’ page.
Please download the below brochure for more information specific to your development.
Call: 0120 031 6026
Lines are open:
Mon-Fri 9am-8.30pm
Sat 9am-5.30pm
Or contact us any time using our contact form - our aim is always to get back to you within 24 hours.
The heating and hot water for your home is supplied by a district heat network, which is owned and managed by your Heat Provider.
Insite Energy manages the metering and billing on behalf of your Heat Provider, so only the charges and payments for your heating and hot water are handled by us.
Your heating and hot water supplier is Notting Hill Genesis.
To contact your Heating and Hot Water supplier, please call the relevant contact, listed below:
• Shared Ownership - Contact Steven Trung Lam on 020 3815 0685 or Steven.Lam@nhg.org.uk
• London Living Rent - Contact Nirmal Saggu on 020 3815 2425 or Nirmal.Saggu@nhg.org.uk
Your electricity and water supply are not provided by Insite Energy. Should you have any queries regarding your electricity or water, please contact your suppliers directly:
• Your electricity is supplied by Power On
• Your water is supplied by Thames Water Plc
Find out more about your charges for heating and hot water below.
Your home is connected to a district heating network, which is owned and managed by your Heat Provider. Find out more below:
The heating and hot water that you use in your home is measured using a smart energy meter or a heat meter. This means you will only ever pay for the amount you use.
Below are the meter types used in your development.
Your heating and hot water use is measured using Guru Hub, a smart energy meter. This ensures you are only charged for what you use along with a daily standing charge. This is a popular metering and billing solution that is linked to our PayPoint payment system. Your Guru Hub allows you to easily monitor your heating and hot water use, as well as the payments that you make. Your smart meter sends your meter readings to us automatically, so you don't need to take them manually. The Guru Hub is connected to Insite Energy’s payment system via the internet, so we will always know how much credit you’ve purchased.
To find out more information about how your Guru Hub works, please click here.
Your Online Portal - ‘my insite’
You will now be able to set up an online account, to view your account details at any time, from any internet-connected device. Our customer portal, offers a range of functions, including checking your current balance, making payments, viewing your annual statements and payment history, and setting up an automatic top-up. To register, please click here.
