Legacy Tower – Resident Update (01/09/2026)
The communal water boosting system is now operational, and our engineers have restored functionality following the earlier outage. However, the system needs time for pressure to build and stabilise throughout all areas of the building.
You may experience low or inconsistent water pressure while the network recharges. This is expected, and the pressure will continue to improve gradually as the system equalises.
We anticipate that full pressure and normal service will be restored by tomorrow morning.
Thank you for your patience while the system recovers. We will continue to monitor performance and provide updates if required.
Welcome to
Legacy Tower
We've put together some helpful documents to make things easier for you. The welcome brochure explains how your heat network works, how you're charged, how to make payments, and manage your account via our customer portal. The tariff breakdown outlines your current charges. You can download them below.
Telford Homes Ltd - Legacy Tower
Heat supplier
Your heating & hot water is supplied through a communal heat network. Your heat supplier owns and operates this system and is responsible for providing reliable energy to your home.
Insite Energy
Metering & billing provider and emergency contact
Insite Energy manage the heat network on behalf of your heat supplier. As your ESCo Manager, we oversee metering & billing, maintenance, and day-to-day operations to keep things running smoothly. Any issues with your meter, billing, payments or heating & hot water supply? Please, contact us.
0120 031 6248
We’re here to help
Need some help managing your energy account? You can get in touch with our customer service team, find answers to FAQs, or fill in a form using the options below.
