Hawks Road – Potential disruption to water supply (Plantroom Issue)
Date: 01 July 2026
Following the engineer checking the plant room, it has been found that part of the boiler system is overheating. A report is being generated and sent so the installer can attend and fix the issue.
Once we have further information, this notice will be updated.
Thank you for your patience while we work to resolve the issue.
Welcome to
Hawks Road
Below you'll find some helpful documents to make things easier for you. The welcome brochure explains how your heat network works, how you're charged, how to make payments, and manage your account via our customer portal. The tariff breakdown outlines your current charges.
To know who to contact, please refer to this FAQ.
To know who to contact, please refer to this FAQ.
Square Roots Registered Provider Limited
Heat supplier
Your heating & hot water is supplied through a communal energy system. Your heat supplier owns and operates this system and is responsible for providing energy to your home.
0333 666 0102
Insite Energy
Metering & billing provider and emergency contact
Insite Energy manage the heat network on behalf of your heat supplier. As your ESCo Manager, we oversee metering & billing, maintenance, and day-to-day operations to keep things running smoothly. Any issues with your meter, billing, payments or heating & hot water supply? Please, contact us.
0120 031 6253
We’re here to help
Need some help managing your energy account? You can get in touch with our customer service team, find answers to FAQs, or fill in a form using the options below.
