Date: 28 October 2026 Time: 16:50 Dear Client, We are aware of an outage currently affecting the site, which has been identified as originating from the plantroom systems. An engineer has been scheduled to attend site this evening to carry out further diagnostics, identify the root cause, and implement corrective actions where possible. We appreciate the impact this may have on building operations and are treating the issue as a priority. Further updates will be provided following the engineer's attendance and once more information becomes available regarding the cause, extent of the outage, and expected resolution. Thank you for your patience and understanding.