Welcome to
Aquifer House
Below you'll find some helpful documents to make things easier for you. The welcome brochure explains how your heat network works, how you're charged, how to make payments, and manage your account via our customer portal. The tariff breakdown outlines your current charges.
To know who to contact, please refer to this FAQ.
To know who to contact, please refer to this FAQ.
AG Ilford TC Ltd
Heat supplier
Your heating & hot water is supplied through a communal energy system. Your heat supplier owns and operates this system and is responsible for providing energy to your home.
020 3657 2500
Your heating & hot water is supplied through a communal energy system. Your heat supplier owns and operates this system and is responsible for providing energy to your home.
Insite Energy
Metering & billing provider and emergency contact
Insite Energy manage the heat network on behalf of your heat supplier. As your ESCo Manager, we oversee metering & billing, maintenance, and day-to-day operations to keep things running smoothly. Any issues with your meter, billing, payments or heating & hot water supply? Please, contact us.
0120 031 6248
We’re here to help
Need some help managing your energy account? You can get in touch with our customer service team, find answers to FAQs, or fill in a form using the options below.
