Welcome to
80 Backchurch Lane
We've put together some helpful documents to make things easier for you. The welcome brochure explains how your heat network works, how you're charged, how to make payments, and manage your account via our customer portal. The tariff breakdown outlines your current charges. You can download them below.
Southeby Ltd
Heat supplier
Your heating & hot water is supplied through a communal heat network. Your heat supplier owns and operates this system and is responsible for providing reliable energy to your home.
Insite Energy
Metering & billing provider
Insite Energy manage the metering & billing of your home on behalf of your heat supplier, processing any payments made. Our customer service team are on hand to answer on queries relating to your meter, billing, or payments issues.
0120 031 6243
Apuclimb Ltd
Emergency contact
If you’re experiencing issues with your heating or hot water supply, or notice a leak, please contact your emergency contact. They’re responsible for maintaining your heat network and resolving faults.
0203 951 8664
We’re here to help
Need some help managing your energy account? You can get in touch with our customer service team, find answers to FAQs, or fill in a form using the options below.
