Welcome to
New City House
Below you'll find some helpful documents to make things easier for you. The welcome brochure explains how your heat network works, how you're charged, how to make payments, and manage your account via our customer portal. The tariff breakdown outlines your current charges.
To know who to contact, please refer to this FAQ.
To know who to contact, please refer to this FAQ.
Kingdom Housing Association Limited
Heat supplier
Your heating & hot water is supplied through a communal energy system. Your heat supplier owns and operates this system and is responsible for providing energy to your home.
01592 630922
Insite Energy
Metering & billing provider
Insite Energy manage the metering & billing of your home on behalf of your heat supplier. Our customer service team are on hand to answer on queries on your meter, billing or payment issues.
0120 031 6250
We’re here to help
Need some help managing your energy account? You can get in touch with our customer service team, find answers to FAQs, or fill in a form using the options below.
