Opening hours
Mon-Fri: 8am – 7pm
Sat: 8am-4pm
Sun: Closed
Bank holidays: Closed
Best time to get in touch
You can see our busiest contact times below. For the quickest response, call after 6pm, or Saturdays.
Opening hours
Mon-Fri: 8am – 7pm
Sat: 8am-4pm
Sun: Closed
Bank holidays: Closed
Best time to get in touch
You can see our busiest contact times below. For the quickest response, call after 6pm, or Saturdays.
Whether you’re moving home, would like to request a refund, or make a complaint, you can do this via our ‘Manage your account’ page. Using these will ensure our team has all the information required to process your query more efficiently:
- Moving in
- Moving out
- Submit a meter read via ‘my insite’
- Report a fault
- Request a refund
- Add an authorised contact
- Make a complaint
- Book HIU support
Opening hours
Mon-Fri: 8am – 7pm
Sat: 8am-4pm
Sun: Closed
Bank holidays: Closed
Best time to get in touch
You can see our busiest contact times below. For the quickest response, call after 6pm, or Saturdays.
Speak to one of our Customer Service Agents over the phone during our working hours. To find your scheme-specific phone number, search for your postcode or development name on our Directory.
Opening hours
Mon-Fri: 8am – 7pm
Sat: 8am-4pm
Sun: Closed
Bank holidays: Closed
Best time to get in touch
You can see our busiest contact times below. For the quickest response, call after 6pm, or Saturdays.
To chat with one of our Customer Service Advisors online, please click the orange ‘LiveChat’ icon in the bottom right corner of the website.
Opening hours
Mon-Fri: 8am – 7pm
Sat: 8am-4pm
Sun: Closed
Bank holidays: Closed
Best time to get in touch
You can see our busiest contact times below. For the quickest response, call after 6pm, or Saturdays.
Send a WhatsApp message to 0333 344 3903. You can also scan the QR code below to start your WhatsApp message. We aim to reply within 24 hours.
