Heat network metering, billing, and maintenance service provider, Insite Energy, have launched a new online portal bringing energy account management to the palm of residents’ hands.
Energy account control at residents’ fingertips
‘my insite’ provides residents with complete visibility of their utility accounts and enables them to make one-off and automatic payments and view their payment history. It is available to both credit-billed and pay-as-you-go (PAYG) customers managed by Insite Energy free of charge.
“Self-serve and digitalization continue to evolve in the utility industry. Looking at our own data, we found that 88% of our residents make payments online. To help us continually provide market-leading customer service, creating a customer portal that is easily accessible became crucial to us,” says Ellie Blacklock, Customer Experience Director at Insite Energy.
“With my insite, residents can manage their account details, make online payments, view their payment history and much more, all from any internet-connected device. All these automated features remain supported by our ‘Excellent’ Trustpilot rated team.”
Simplified payments to enhance the user experience
PAYG customers can choose to top-up their accounts online via ‘my insite’, over the phone using our interactive voice response service, via SMS, or with cash or bank card in any PayPoint outlet. Credit billed customers can choose to make a one-off payment or set-up a Direct Debit online via ‘my insite’. They can also set up a standing order or pay with cash or bank card at any Post Office or Payzone SuperAgent. Vulnerable residents can continue to make payments over the phone with one of our agents.
An example of the ‘my insite’ interface for PAYG residents. From left to right: The homepage showing the balance left on the utility account; the page on which residents choose between a ‘balance-based’ or ‘date-based’ automatic top-up; an overview of the resident’s payment history.
By providing a multitude of flexible payment methods, Insite Energy aims to make account management easier for residents. Automatic top-ups and Direct Debits are also easily set-up, which aim to help improve cashflow for our clients. Additionally, data collected by Kurve Technologies from one private scheme on both credit billing and PAYG has shown that customers on PAYG consume up to 28% less energy. As residents will gain increased visibility of their account balance with ‘my insite’, Insite Energy expects the easy-to-access customer portal to reduce consumption by residents as well.
‘my insite’ is the latest digital innovation from Insite Energy and follows the launch of our client portal VANTAGE. Together, the portals allow for simpler management of heat networks on both the customer and client side.
Find out more about our customer portal, ‘my insite’ →
